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    Privacy Policy

    Effective date: 2024-01-01

    View Terms

    Summary

    This Privacy Policy explains how StoryLance (“we”, “us”) collects, uses, stores, and protects information when you use our website and services. We design our product to be usable without invasive tracking and we do not sell personal information.

    Information We Collect

    We collect information that is reasonably necessary to provide our services and keep them secure:

    • Account data: name, email address, and authentication-related identifiers.
    • Service usage data: course progress (e.g., lessons completed), basic feature usage events, and settings you choose.
    • Local preferences: favorites, UI preferences (like theme), and similar settings stored in your browser (localStorage/cookies).
    • Support communications: information you include when contacting us (e.g., email content, attachments).

    We do not intentionally collect sensitive personal data. Please do not submit sensitive information unless it is required to resolve a support request.

    Cookies & Local Storage

    We use cookies and similar storage only for essential functionality and preferences. We do not use third-party advertising cookies.

    Essential

    Used to remember session state, security settings, and consent choices.

    Preferences

    Used to remember options like theme, UI layout, and saved draft inputs.

    How We Use Information

    We use information for the following purposes:

    • Provide, maintain, and improve the service (including personalization based on your preferences).
    • Authenticate users and prevent fraud, abuse, and security incidents.
    • Respond to support requests and communicate service-related notices.
    • Comply with applicable legal obligations and enforce our terms.

    We do not sell personal data.

    Legal Bases (Where Applicable)

    Depending on your location, we may process personal data under one or more of these bases: providing the service (contract), our legitimate interests (security, performance, and product improvements), your consent (where required), and compliance with law.

    Security

    We use a combination of administrative, technical, and physical safeguards to protect information. Measures may include encryption in transit, least-privilege access, logging and monitoring, and routine backups for operational resilience.

    No method of transmission or storage is 100% secure. If you believe your account has been compromised, contact us promptly.

    Retention

    We retain personal data only as long as necessary to provide the service, comply with legal requirements, resolve disputes, and enforce agreements. Retention periods vary based on the type of data and purpose.

    Sharing & Disclosure

    We may share information with service providers that help us operate our product (for example, hosting and email delivery). They are bound by confidentiality and must process data only on our instructions.

    We may disclose information if required by law or if we believe disclosure is necessary to protect rights, safety, and security of users and the service.

    International Transfers

    If we transfer data across borders, we take steps designed to ensure appropriate safeguards consistent with applicable law.

    Your Choices & Rights

    • Access, correct, or delete your data.
    • Export your data in a machine-readable format.
    • Object to certain processing and update preferences at any time.
    • Withdraw consent where processing is based on consent (without affecting prior processing).
    How to submit a request

    Use the Data Request Builder to draft a message, then copy it and send it to our support email in your account area (or via the channel specified in our Terms).

    To protect your privacy, we may request additional verification before acting on certain requests.

    Children’s Privacy

    Our service is not directed to children under 13 (or the minimum age required by your jurisdiction). If you believe a child has provided personal information, contact us so we can take appropriate action.

    Changes to This Policy

    We may update this Privacy Policy from time to time. We will revise the effective date and, where appropriate, provide additional notice. Your continued use of the service after changes take effect means you accept the updated policy.

    Contact

    Questions about privacy can be directed to our support team.

    Phone

    +1 (415) 730-2846

    Mailing

    StoryLance, 901 Market St, San Francisco, CA 94103

    Need a copy of your data or want it deleted?

    Use the builder to draft a precise request message in seconds.

    Data Request Builder

    Create a ready-to-send request for access, export, deletion, or correction.

    Processing note

    For security, we may ask you to verify account ownership before fulfilling certain requests.

    Request reference

    Preferred response method

    Tip: personalize details for faster processing.

    Draft length: 0 chars

    Draft Preview

    Review the message before copying or sending.

    
            

    Cookie Preferences

    We use minimal cookies for essential functionality and preferences.

    Essential

    Required for site operation, security, and saving your consent.

    Always on

    Preferences

    Stores UI choices like theme and draft-saving preferences.

    Analytics

    We do not use third-party trackers. This toggle is reserved for future optional, privacy-preserving analytics.